{"id":621,"date":"2020-11-20T04:14:12","date_gmt":"2020-11-20T04:14:12","guid":{"rendered":"https:\/\/caconsultingllc.com\/?page_id=621"},"modified":"2020-12-21T06:00:06","modified_gmt":"2020-12-21T06:00:06","slug":"customer-communications-case-studies","status":"publish","type":"page","link":"https:\/\/caconsultingllc.com\/customer-communications-case-studies\/","title":{"rendered":"Customer Communications – Case Study"},"content":{"rendered":"<p>[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.3.2″ background_enable_image=”off”][et_pb_fullwidth_slider show_image_video_mobile=”on” _builder_version=”4.7.7″ body_text_color=”rgba(0,0,0,0)” body_font_size=”19px” background_color=”#6b6b6b” use_background_color_gradient=”on” background_color_gradient_start=”rgba(0,0,0,0.13)” background_color_gradient_direction=”103deg” background_color_gradient_start_position=”16%” background_color_gradient_end_position=”21%” background_color_gradient_overlays_image=”on” width=”100%” content_width=”92%” min_height=”752px” max_height=”567px” custom_padding=”||317px|||” hover_transition_duration=”0ms” hover_transition_speed_curve=”ease-in” hover_enabled=”0″ sticky_enabled=”0″][et_pb_slide heading=”Customer Communications \u2013 Case Studies” _builder_version=”4.7.7″ use_background_color_gradient=”on” background_color_gradient_start=”rgba(255,255,255,0)” background_color_gradient_end=”rgba(0,0,0,0.63)” background_color_gradient_direction=”360deg” background_color_gradient_end_position=”31%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/caconsultingllc.com\/wp-content\/uploads\/2020\/12\/CCM-commnication2-1.jpg” background_enable_image=”on” text_orientation=”left” hover_enabled=”0″ border_color_all_image=”#000000″ inline_fonts=”Abel” sticky_transition=”on” title_text=”CCM-commnication2″ sticky_enabled=”0″]<span style=\"color: #ffcc00;\"><strong>Industry Expertise, Sound Judgment<span><\/span> <\/strong><\/span><\/p>\n<p> [\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Quote Section” _builder_version=”4.3.2″ custom_margin=”-67px|||||” custom_padding=”110px|0px|110px|0px” border_color_all=”rgba(255,186,96,0.6)” border_width_right=”8vw”][et_pb_row admin_label=”Quote Area” _builder_version=”4.3.2″ animation_style=”slide” animation_direction=”right” animation_intensity_slide=”2%”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.3.2″ text_font=”||||||||” text_font_size=”16px” text_letter_spacing=”1px” text_line_height=”1.8em” header_font=”||||||||” max_width=”1029px” module_alignment=”center” custom_margin=”|||” custom_padding=”|||30px” animation_style=”flip” animation_intensity_flip=”5%” animation_starting_opacity=”100%” border_color_all=”#313e47″ border_width_left=”10px”]<\/p>\n<p>We assist our clients to leverage key technologies and processes to attain leadership and innovation within their respective industry.<\/p>\n<p>With the right self-service software and cloud-enabled platforms and services, firms can enhance the customer experience, while increasing workforce productivity.\u00a0<\/p>\n<p>As firms evolve their transformation lifecycle processes to perform and support data integration, compliance and Know Your Customer (KYC) guidelines, flexible and robust technology and services paired with skilled talent and resources can help drive organic growth for the business.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.3.2″ background_color=”#d1d1d1″ min_height=”539px” custom_padding=”||0px|||” box_shadow_style=”preset1″][et_pb_row _builder_version=”4.3.2″ custom_padding=”0px|||||”][et_pb_column type=”4_4″ _builder_version=”4.3.2″][et_pb_text _builder_version=”4.3.2″ text_font=”|600|||||||” text_font_size=”22px” background_color=”rgba(0,0,0,0)”]<\/p>\n<p>Advanced reporting, improved customer experience and modernized communications<\/p>\n<h1><span style=\"color: #ffffff;\"><strong>\u00a0<\/strong><\/span><\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.3.2″ min_height=”172px” custom_margin=”|auto|-10px|auto|false|false” custom_padding=”0px||0px||false|false” box_shadow_style=”preset1″][et_pb_column type=”4_4″ _builder_version=”4.3.2″][et_pb_tabs active_tab_background_color=”#00394c” inactive_tab_background_color=”rgba(0,0,0,0)” active_tab_text_color=”#e09900″ _builder_version=”4.3.2″ tab_text_color=”#0c71c3″ body_font_size=”16px” custom_margin=”||2px|||” custom_padding=”||37px|||”][et_pb_tab title=”Challenges” _builder_version=”4.3.2″ tab_text_color=”#e09900″ tab_text_shadow_style=”preset1″]<\/p>\n<p>A Regional Brokerage concern had limited resources and expertise in developing advanced customer communication solutions for their high net worth\/brokerage customers. These customers were continuously being courted by large wire-house firms that had advanced consolidated statement capabilities that were the high net worth customer standard in the industry. Advanced reporting became the foundation in which national brokerage firms differentiated themselves.<\/p>\n<p>[\/et_pb_tab][et_pb_tab title=”Solutions” _builder_version=”4.3.2″ tab_text_color=”#e09900″ tab_text_shadow_style=”preset1″]<\/p>\n<p>A solution was developed with an aggressive national customer communication services provider who brought the resources and expertise. Following deployment, the platform developed was retrofitted to accommodate other regional firms which utilized the same underlying brokerage system. The creation of the platform and the resulting aggregated revenue streams provided funding for continuous enhancements and enabled the solution to compete with over-matched competitors.<\/p>\n<p>[\/et_pb_tab][et_pb_tab title=”Results” _builder_version=”4.3.2″ tab_text_color=”#e09900″ tab_text_shadow_style=”preset1″]<\/p>\n<p>The regional brokerage concern delivered a solution that was a formidable competitive capability and was able to execute with limited expertise and financial resource by leveraging an industry leader who viewed and realized the opportunity as a win-win. The communication platform built remains as the leading solution for over 20+ brokerage firms today.<\/p>\n<p>[\/et_pb_tab][\/et_pb_tabs][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.3.2″ min_height=”73px” custom_padding=”0px||0px|||”][et_pb_row _builder_version=”4.3.2″][et_pb_column type=”4_4″ _builder_version=”4.3.2″][et_pb_divider color=”rgba(0,0,0,0)” divider_weight=”100px” _builder_version=”4.3.2″ background_color=”#d6d6d6″][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Industry Expertise, Sound Judgment We assist our clients to leverage key technologies and processes to attain leadership and innovation within their respective industry. With the right self-service software and cloud-enabled platforms and services, firms can enhance the customer experience, while increasing workforce productivity.\u00a0 As firms evolve their transformation lifecycle processes to perform and support data […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-621","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/caconsultingllc.com\/wp-json\/wp\/v2\/pages\/621","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/caconsultingllc.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/caconsultingllc.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/caconsultingllc.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/caconsultingllc.com\/wp-json\/wp\/v2\/comments?post=621"}],"version-history":[{"count":10,"href":"https:\/\/caconsultingllc.com\/wp-json\/wp\/v2\/pages\/621\/revisions"}],"predecessor-version":[{"id":1164,"href":"https:\/\/caconsultingllc.com\/wp-json\/wp\/v2\/pages\/621\/revisions\/1164"}],"wp:attachment":[{"href":"https:\/\/caconsultingllc.com\/wp-json\/wp\/v2\/media?parent=621"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}